Privacy Policy
How we collect, use, and protect your personal information
Sections
1. Introduction
Cryphos ("we," "us," "our," or the "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our Service. We will notify you of any changes to this Privacy Policy by updating the "Last Updated" date of this Privacy Policy.
2. Information We Collect
Personal Information You Provide
We collect information you provide directly, including:
• Email address and contact information
• Account registration details
• Payment and billing information
• User profile information
• Communication preferences
• Support tickets and inquiries
Automatically Collected Information
When you use our Service, we automatically collect certain information:
• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source
• Usage patterns and analytics
Trading Data
If you use our trading tools and analytics, we collect data about your trading activities, preferences, and bot configurations. This information is used to provide and improve our services.
3. How We Use Your Information
We use the information we collect for various purposes:
• To provide and maintain our Service
• To process transactions and send related information
• To send promotional communications and updates
• To analyze usage patterns and improve user experience
• To respond to your inquiries and support requests
• To detect and prevent fraudulent activity and misuse
• To comply with legal obligations
• To develop new features and services
4. Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure password practices, and regular security audits. However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Third-Party Services
Our Service may contain links to third-party websites and services that are not operated by Cryphos. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing your information or using their services.
We may use third-party service providers to perform functions on our behalf, including hosting, analytics, and payment processing. These providers are contractually obligated to use your information only as necessary to provide services to us.
7. Your Rights and Choices
You have the following rights regarding your personal information:
• Right to access your personal data
• Right to correct inaccurate or incomplete information
• Right to request deletion of your data
• Right to restrict processing of your information
• Right to data portability
• Right to object to marketing communications
• Right to withdraw consent at any time
To exercise any of these rights, please contact us at support@cryphos.com with your request.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the context of processing and our legal obligations. If you request deletion of your account, we will remove your personal information within a reasonable timeframe, except where we are required to retain it for legal or compliance purposes.
9. GDPR Compliance
For users in the European Union, we comply with the General Data Protection Regulation (GDPR). We process personal data only with a lawful basis, such as:
• Your explicit consent
• Performance of a contract with you
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate interests
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your rights.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date of this Privacy Policy. Your continued use of our Service following the posting of revised Privacy Policy means that you accept and agree to the changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Cryphos Privacy Team
Email: privacy@cryphos.com
Support: support@cryphos.com
Bernhauser Straße 21, 70599 Stuttgart, Germany
Last updated: November 28, 2025
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